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Veterans Florida Promotes Florida as a Veteran-Friendly State and Provides Numerous Services; Performance Measurement and Outreach Could Be Improved, Report No. 18-04, February 2018
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  • Veterans Florida administers a nationwide veteran marketing campaign, the Veterans Florida Entrepreneurship Program, and the Veteran Business Training Grant program. The corporation has made recent changes that will improve its programs. However, additional improvements are needed.
  • Veterans Florida’s marketing campaign is well established, but some aspects duplicate other state agency efforts. Participation in the Business Training Grant program has been low but is increasing, and grant recipients are generally pleased with the program. Similarly, completion rates have increased for the entrepreneurship program, and Veterans Florida has made improvements in response to partner concerns.
  • Veterans Florida lacks information needed to evaluate the effectiveness of its efforts over time, and performance information gathered is not comprehensive or comparable. Moreover, available data on veterans who move to and find work in Florida have limitations.
  • Veterans Florida may wish to consider implementing consistent, specific performance metrics for all three of its major program areas. In addition, to avoid duplication, improve outreach, and maximize limited resources, Veterans Florida could strengthen its coordination with other state agencies that serve veterans and businesses that hire veterans.

Which Government Program Summaries contain related information?

Department of Veterans' Affairs

    Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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