The Florida Legislature
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Office of Program Policy Analysis and Government Accountability

Progress Report: Bureau of Condominiums Has Improved Its Complaint Investigation Process, Report No. 99-15, December 1999
Full report in PDF format

  • In response to our recommendations, the bureau has revised its complaint investigation procedures and is taking more timely enforcement action.
  • The bureau has improved its tracking system and is now employing procedures to ensure personnel compliance with case management procedures. It has also created such a system relating to cases outside its jurisdiction and those that do not lend themselves to investigation.
  • The bureau has improved its collection process for accounts receivable for civil penalties and assigned responsibility for related follow-up activities. However, closed files will not be reviewed to determine the amount of receivables still uncollected.
  • The Legislature has not yet clarified its directive to the bureau concerning master associations, thus no educational program on this topic has been developed.

What were our earlier findings?

Report No. 97-62 Review of the Bureau of Condominiums Complaint Investigation Process, published in March 1998.

Which Government Program Summaries contain related information?

Condominiums, Timeshares, and Mobile Homes Regulation
Department of Business and Professional Regulation

What other OPPAGA-related materials are available?

  • Report No. 07-07 Progress Report:Division of Land Sales, Condominiums, and Mobile Homes Has Improved Some Business Processes, published in February 2007.
  • Report No. 05-24 OPPAGA Report: Condominium Program Should Process Complaints, Disputes Sooner and Enhance Program Services, published in April 2005.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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