In response to our recommendations, the bureau has revised its complaint investigation procedures and is taking more timely enforcement action.
The bureau has improved its tracking system and is now employing procedures to ensure personnel compliance with case management procedures. It has also created such a system relating to cases outside its jurisdiction and those that do not lend themselves to investigation.
The bureau has improved its collection process for accounts receivable for civil penalties and assigned responsibility for related follow-up activities. However, closed files will not be reviewed to determine the amount of receivables still uncollected.
The Legislature has not yet clarified its directive to the bureau concerning master associations, thus no educational program on this topic has been developed.

No Title
Report 97-62
Division of Land Sales, Condominiums, and Mobile Homes Has Improved Some Business Processes
Report 07-07 February 2007
Condominium Program Should Process Complaints, Disputes Sooner and Enhance Program Services
Report 05-24 April 2005

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.