The Department of Transportation's Toll Operations Program administers toll collection activities for transportation projects financed by the sale of bonds or toll facilities. The program's primary purpose is to efficiently operate and maintain state-owned and state-operated toll facilities. To achieve this purpose, program staff collect and deposit toll revenues and, on non-turnpike facilities, review plans for initial design and improvement of toll plazas, as well as administer contracts for maintenance.

In its review of the program, OPPAGA found that

• the program generally performed well in containing toll collection costs and is more efficient than most states' systems;
• the program could further reduce its costs by contracting out the remaining toll collector positions; and
• the agreements with the Orlando-Orange County Expressway Authority are atypical of the department's lease-purchase agreements.