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Office of Program Policy Analysis and Government Accountability

Justification Review of the Toll Operations Programs, Report No. 99-08, September 1999
Full report in PDF format

The Department of Transportation's Toll Operations Program administers toll collection activities for transportation projects financed by the sale of bonds or toll facilities. The program‘s primary purpose is to efficiently operate and maintain state-owned and state-operated toll facilities. To achieve this purpose, program staff collect and deposit toll revenues and, on non-turnpike facilities, review plans for initial design and improvement of toll plazas, as well as administer contracts for maintenance.

In its review of the program, OPPAGA found that
  • the program generally performed well in containing toll collection costs and is more efficient than most states' systems;
  • the program could further reduce its costs by contracting out the remaining toll collector positions; and
  • the agreements with the Orlando-Orange County Expressway Authority are atypical of the department's lease-purchase agreements.

Which Government Program Summaries contain related information?

Florida's Turnpike Enterprise

What other OPPAGA-related materials are available?

  • Report No. 01-41 Progress Report: Toll Operations Program Adopts Some Recommendations—Saved $1 Million, published in  September 2001.
  • Report No. 01-13 Special Review: Department of Transportation Can Expedite Its Proposed Staffing Reduction Plan, published in March 2001.
  • Report No. 98-57 PB² Performance Report for the Toll Operations Program, published in February 1999.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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