Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Progress Report: Elder Affairs Takes Steps to Separate Case Management From Other Services

Report 98-83, June 1999




Report Summary

  • To date, the Legislature has not authorized piloting of case management by area agencies on aging, nor has the Department of Elder Affairs conducted the recommended review to determine if lead agencies are providing cost-efficient and appropriate services.
  • However, the department has taken steps to separate the case management role of lead agencies from their delivery of direct services. As a result of a new competitive bid process that was piloted in three planning and service areas, the number of lead agencies has been consolidated and the number of alternative service providers has increased.
  • Other cost-effective measures the department is also using include lower cost case aides instead of case managers for lower risk clients, implementing a uniform methodology for determining service costs, and reviewing client files to determine if services are cost effective and appropriate.


Related Reports
  1. Services to Elders Program, Department of Elder Affairs
    Report 01-66 December 2001
  2. High-Risk Elder Victims of Abuse, Neglect, or Exploitation Quickly Served; Data Problems Remain
    Report 01-04 January 2001
  3. Progress Report: Other Initiatives to Decrease Long-Term Care Costs Should Accompany Medicaid Waiver Expansion
    Report 99-51 May 2000
  4. Progress Report: DOAE Should Study the Pros and Cons of Changing Planning and Service Areas
    Report 98-81 June 1999
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
social services, health, health and social services, ara agencies on aging, older americans act, elders, case management, service coordinators, elder care, home services, community services, service coordination, support services, planning and service areas, frail elderly