The General Tax Administration Program has established an effective program accountability system that generally meets OPPAGA's expectations.
In Fiscal Year 1997-98, the General Tax Administration Program met or exceeded performance expectations for 16 of the 19 legislatively approved performance measures. The department has generally improved its performance in the past year by becoming more efficient in collecting tax payments, collecting initial audit assessments, and resolving audit disputes.
The program's performance measurement system has stabilized. There were no modifications to its proposed Fiscal Year 1999-2000 measures.
The department's proposed measures are valid and comprehensive in that they address each of the program's six processes. Based on previous performance, the department's proposed standards for 1999-2000 appear reasonable, although we recommend modifying some of the proposed measures.
The Executive Director of the Department of Revenue, in his written response to our preliminary report, disagreed with our recommendation to modify two performance measures. (See Appendix C.)

Follow-Up Report on the Program Evaluation and Justification Review for the General Tax Administration Program
Report 98-77 April 1999
Review of the Department of Revenue's General Tax Administration Program Based on Performance-Based Budgeting Measures and Standards for Fiscal Year 1996-97
Report 97-48 February 1998
General Tax Administration Program Administered by the Department of Revenue
Report 96-89 June 1997

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.