The Transportation System Maintenance Program exceeded its performance standard but needs to improve its performance measures.
The program needs additional PB² measures to provide greater accountability for its use of resources (unit cost output and outcome measures, as well as customer satisfaction measures). These additional measures would improve accountability as to how well the program is preserving the investment in transportation systems by maintaining roadways at a uniform condition.
The program's accountability system meets OPPAGA's expectations in three of four areas (program purpose or goals, data reliability, and reporting of information and its use by management). Some modifications are needed in the area of performance measures.
We provided a draft copy of our report to the Secretary of the Florida Department of Transportation, who did not concur with our recommendations. In some cases we made changes to address the department's concerns. (See Appendix C.)

Progress Report: FDOT Adopts Some OPPAGA Recommendations to Improve Construction and Maintenance Programs
Report 01-44 September 2001
Progress Report: Some Public Transportation Improvements Made; Stronger Planning for High-Speed Rail Needed
Report 01-37 August 2001
Highway Construction and Engineering and Transportation System Maintenance Programs
Report 99-29 January 2000
Justification Review of the Public Transportation Program
Report 99-24 January 2000

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.