The Retirement Program continues to achieve high rates of customer satisfaction and is efficiently using its resources compared to other large state systems.
Although the program did not meet its performance standards for approximately half of its PB2 measures, the amount by which the program under-performed for most of these measures was not significant.
The program needs an additional PB2 measure to provide greater accountability for its use of resources. The program's measures could also be improved to provide information on how well the Florida Retirement System is serving its primary purpose of attracting and retaining employees.
The program's accountability system met OPPAGA's expectations in all four areas (program purpose and goals, performance measures, data reliability, and reporting of information and its use by management).
We provided a draft copy of our report to the Director of the Division of Retirement, who generally concurred, but had some exceptions. A complete copy of the response starts on page 22.

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.