The Workforce Program has increased its administrative efficiency by 4.2% during Fiscal Year 1997-98.
According to a survey of agency personnel officers, customer satisfaction with program services has doubled since OPPAGA's prior review in April 1998.
The program's accountability system meets OPPAGA's expectations in three of four areas (program purpose and goals, performance measures, and reporting of information and its use by management). The program's procedures for ensuring data reliability need some modification.
Workforce Program management has developed new customer satisfaction measures that are better indicators of how well the program performs
The Workforce Program is currently piloting a new system for monitoring state agency personnel offices and is developing outcome measures for assessing the results of its monitoring activities.
The program should develop outcome measures to assess the overall performance of the state personnel system.
The Acting Secretary of the Department of Management Services provided a written response to our findings and recommendations. (See Appendix C.)

Progress Report: DMS Adopts OPPAGA'S Workforce Recommendations; However, a Strong Outsourcing Contract Is Imperative
Report 01-33 July 2001
Program Evaluation & Justification Review Workforce Program Administered by the Department of Management Services
Report 98-01 July 1998
Review of the Performance of the Department of Management Services' Workforce Program
Report 97-54 February 1998

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.