The Workforce Program should be continued. The Program's primary purpose is to establish a fair and equitable personnel management system needed to recruit, select, and retain a quality workforce for the state. A uniform state personnel system benefits the public by protecting taxpayers from the potential liability of lawsuits if any state agencies were to unsound human resource management practices.
Although the state's personnel system is partly decentralized, the program's activities are not unnecessarily duplicative of those of state agencies. A centralized entity for administering core personnel functions is an efficient way to provide consistency and necessary support services to state agencies.
The Workforce Program has been efficient is using its resources, but has not been effective in performing its human resource management responsibilities. To be effective, the program must both be a resource to state agencies and a regulator of the state personnel system. However, over the last several years, the program has not performed well in either role. The program has failed to satisfy its customers and has not fulfilled its responsibility for monitoring state agency personnel offices.

Progress Report: DMS Adopts OPPAGA'S Workforce Recommendations; However, a Strong Outsourcing Contract Is Imperative
Report 01-33 July 2001
PB2 Performance Report DMS Workforce Program Services' Efficiency Improves; Customer Satisfaction Has Doubled
Report 98-37 January 1999
How Florida Compares: An Approach for Analyzing Government Staffing Levels
Report 98-13 September 1998
Program Evaluation & Justification Review Workforce Program Administered by the Department of Management Services
Report 98-01 July 1998

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.