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Office of Program Policy Analysis and Government Accountability

Review of the Information Technology Program's Performance-Based Program Budgeting Measures and Standards, Report No. 97-65, March 1998
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  • The program's performance varied among its three major services (Advanced Telecommunications, Information Systems, and Wireless). The program's Fiscal Year 1996-97 measures show that some program services are less costly for state agencies than if the services were obtained from the private sector. (See pp. 3 col. 2, 4 col. 1.) However, the program's measures do not provide needed information on the unit cost of program services. The program also needs to include performance measures to assess customer satisfaction with all of its major services. There are several measures the program maintains that should be deleted. (See p. 6 col. 1-2.)
  • The department has generally requested reasonable standards for its proposed Fiscal Year 1998-99 performance measures. However, OPPAGA identified several standards that need to be modified. (See pp. 5 col. 2, 6 col. 1.)

Which Government Program Summaries contain related information?

DOT Information Technology

What other OPPAGA-related materials are available?

  • Report No. 02-71 Information Brief: An Altered Credit Allocation and a Combined Dispatch System Would Better Support State Law Enforcement Radio System, published in December 2002.
  • Report No. 98-62 Program Evaluation and Justification Review for the Information Technology Program, published in February 1999.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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