The program's performance varied among its three major services (Advanced Telecommunications, Information Systems, and Wireless). The program's Fiscal Year 1996-97 measures show that some program services are less costly for state agencies than if the services were obtained from the private sector. (See pp. 3 col. 2, 4 col. 1.) However, the program's measures do not provide needed information on the unit cost of program services. The program also needs to include performance measures to assess customer satisfaction with all of its major services. There are several measures the program maintains that should be deleted. (See p. 6 col. 1-2.)
The department has generally requested reasonable standards for its proposed Fiscal Year 1998-99 performance measures. However, OPPAGA identified several standards that need to be modified. (See pp. 5 col. 2, 6 col. 1.)

An Altered Credit Allocation and a Combined Dispatch System Would Better Support State Law Enforcement Radio System
Report 02-71 December 2002

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.