The Bureau of Condominiums does not complete investigations or close cases in a timely manner. Several factors affect the investigation process: the bureau's policy to expand investigations to additional issues; delays in obtaining needed legal or financial analysis; and the bureau's lengthy investigation reports review process.
The bureau is unable to resolve many of the complaints that it receives relating to master associations.
The bureau lacks an effective system to ensure that persons found to have violated program requirements pay administrative fines in a timely manner.

Division of Land Sales, Condominiums, and Mobile Homes Has Improved Some Business Processes
Report 07-07 February 2007
Condominium Program Should Process Complaints, Disputes Sooner and Enhance Program Services
Report 05-24 April 2005
Progress Report: Bureau of Condominiums Has Improved Its Complaint Investigation Process
Report 99-15 December 1999

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.