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Office of Program Policy Analysis and Government Accountability

Review of the Bureau of Condominiums Complaint Investigation Process, Report No. 97-62, March 1998
Full report in PDF format

  • The Bureau of Condominiums does not complete investigations or close cases in a timely manner. Several factors affect the investigation process: the bureau’s policy to expand investigations to additional issues; delays in obtaining needed legal or financial analysis; and the bureau’s lengthy investigation reports review process.
  • The bureau is unable to resolve many of the complaints that it receives relating to master associations.
  • The bureau lacks an effective system to ensure that persons found to have violated program requirements pay administrative fines in a timely manner.

Which Government Program Summaries contain related information?

Condominiums, Timeshares, and Mobile Homes Regulation
Department of Business and Professional Regulation

What other OPPAGA-related materials are available?

  • Report No. 07-07 Progress Report:Division of Land Sales, Condominiums, and Mobile Homes Has Improved Some Business Processes, published in February 2007.
  • Report No. 05-24 OPPAGA Report: Condominium Program Should Process Complaints, Disputes Sooner and Enhance Program Services, published in April 2005.
  • Report No. 99-15 Bureau of Condominiums Has Improved Its Complaint Investigation Process, published in December 1999.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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