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Office of Program Policy Analysis and Government Accountability

Review of the Performance of the Department of Management Services' Workforce Program, Report No. 97-54, February 1998
Full report in PDF format

  • The Workforce Program’s administrative efficiency remained relatively stable during Fiscal Years 1995-96 and 1996-97.
  • The program’s customers were generally less satisfied with program services in Fiscal Year 1996-97 than expected.
  • The program’s measures could be improved by establishing better methods for calculating the results for two measures—total administrative cost per full-time equivalent (FTE) position and customer satisfaction with program services.
  • The department should include performance-based program budgeting output measures in its legislative budget request to assess the amount of products or services provided by the program.

Which Government Program Summaries contain related information?

Department of Management Services (DMS)
DMS - Human Resource Management

What other OPPAGA-related materials are available?

  • Report No. 01-33 Progress Report: DMS Adopts OPPAGA’s Workforce Recommendations; However, a Strong Outsourcing Contract Is Imperative, published in July 2001.
  • Report No. 98-37 PB²  Performance Report for the Workforce Program, published in January 1999.
  • Report No. 98-13 How Florida Compares: An Approach for Analyzing Government Staffing Levels, published in September 1998.
  • Report No. 98-01 Program Evaluation and Justification Program Workforce Program, published in July 1998.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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