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Office of Program Policy Analysis and Government Accountability

Review of the Department of Revenue's General Tax Administration Program Based on Performance-Based Budgeting Measures and Standards for Fiscal Year 1996-97, Report No. 97-48, February 1998
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  • Based on performance-based program budgeting measures, the General Tax Administration Program has achieved better results from its taxpayer education and assistance activities and has become more efficient in processing tax returns and payments.
  • However, involuntary collections declined by 9.5% from Fiscal Year 1995-96 to Fiscal Year 1996-97 primarily due to a decline in performance of some collections and compliance enforcement activities.
  • Changes to the program’s performance-based program budget measures have enhanced their usefulness. However, some additional modifications are needed to provide the Legislature with more meaningful information.

What other OPPAGA-related materials are available?

  • Report No. 98-77 Follow-up Report on the Program Evaluation and Justification Review for the General Tax Administration Program, published in April 1999
  • Report No. 98-71 PB2 Performance Report for the General Tax Administration Program, published in March 1999
  • Report No. 96-89 Program Evaluation and Justification Review: General Tax Administration Program Administered by the Department of Revenue, published in June 1997

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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