Based on performance-based program budgeting measures, the General Tax Administration Program has achieved better results from its taxpayer education and assistance activities and has become more efficient in processing tax returns and payments.
However, involuntary collections declined by 9.5% from Fiscal Year 1995-96 to Fiscal Year 1996-97 primarily due to a decline in performance of some collections and compliance enforcement activities.
Changes to the program's performance-based program budget measures have enhanced their usefulness. However, some additional modifications are needed to provide the Legislature with more meaningful information.

Follow-Up Report on the Program Evaluation and Justification Review for the General Tax Administration Program
Report 98-77 April 1999
PB2 Performance Report for the General Tax Administration Program
Report 98-71 March 1999
General Tax Administration Program Administered by the Department of Revenue
Report 96-89 June 1997

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.