Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Review of the Division of Retirement's Performance-Based Program Budgeting Measures and Standards

Report 97-39, February 1998

View Report

Report Summary

  • The Retirement Program's performance-based program budgeting measures demonstrate that it has maintained high levels of customer satisfaction and efficiently used its resources.
  • The Program's measures could be improved by establishing better methods to calculate results for two measures, adding a measure that assesses Program timeliness, and adjusting calculations of administrative costs to exclude non-recurring re-engineering costs.

Related Reports
  1. Progress Report: Retirement Program Addresses Backlog, But It Defers Developing Re-Engineering Indicators
    Report 00-01 August 2000
  2. Program Evaluation & Justification Review Retirement Program Administered by the Division of Retirement
    Report 97-75 April 1997
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
government, government support, performance-based program budgeting