Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Review of the Fiscal Year 1995-96 Performance of the Department of Revenue's General Tax Administration Program Compared to General Appropriations Act Performance Standards

Report 96-56, February 1997




Report Summary

  • The General Tax Administration Program's 1995-96 performance measures and standards indicate that the Department of Revenue gained some efficiency in processing tax returns and payments.
  • However, several problems limit the usefulness of the measures and standards for assessing Program performance. The measures are not comprehensive and some measures are not valid. In addition, some measures report inaccurate performance data, and most measures have unreasonable standards.
  • Additional performance-based program budgeting measures and the upcoming OPPAGA program evaluation and justification review will provide more comprehensive information on Program performance.

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
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