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Office of Program Policy Analysis and Government Accountability

Review of the Fiscal Year 1995-96 Performance of the Department of Revenue's General Tax Administration Program Compared to General Appropriations Act Performance Standards, Report No. 96-56, February 1997
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  • The General Tax Administration Program's 1995-96 performance measures and standards indicate that the Department of Revenue gained some efficiency in processing tax returns and payments.
  • However, several problems limit the usefulness of the measures and standards for assessing Program performance. The measures are not comprehensive and some measures are not valid. In addition, some measures report inaccurate performance data, and most measures have unreasonable standards.
  • Additional performance-based program budgeting measures and the upcoming OPPAGA program evaluation and justification review will provide more comprehensive information on Program performance.

    Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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