The Department's reliance on labor-intensive business processes and outdated information technology systems has contributed to customer service problems.
The Department acknowledges the need to address these problems and has initiated a number of information technology-related projects to improve customer service and reduce costs.
The Department should examine the potential benefits and costs associated with electronic document management systems and related office automation technologies.

Motor Vehicle Electronic Filing System Is Beneficial But Stronger Oversight Needed
Report 10-02 January 2010
Progress Report: Some Motor Vehicle Services Recommendations Addressed; No Action Taken on Outsourcing Mobile Home Regulation, Subsidies from Title Fees, and Rebuilt Vehicle Disclosure
Report 02-51 October 2002
Motor Vehicle-Related Activities Performed by the Licenses, Titles, Regulations Program Department of Highway Safety and Motor Vehicles
Report 01-03 January 2001
Driver License-Related Activities Performed by the Licenses, Titles, and Regulations Program Department of Highway Safety and Motor Vehicles
Report 01-02 January 2001

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.