The Florida Legislature
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Office of Program Policy Analysis and Government Accountability

Review of the Use of Information Technology Within the Department of Highway Safety & Motor Vehicles, Report No. 96-41, January 1997
 
Full report in PDF format


  • The Department's reliance on labor-intensive business processes and outdated information technology systems has contributed to customer service problems.
  • The Department acknowledges the need to address these problems and has initiated a number of information technology-related projects to improve customer service and reduce costs.
  • The Department should examine the potential benefits and costs associated with electronic document management systems and related office automation technologies.

Which Government Program Summaries contain related information?

Issuance Oversight
Department of Highway Safety and Motor Vehicles

What other OPPAGA-related materials are available?

  • Report No. 10-02 Motor Vehicle Electronic Filing System Is Beneficial But Stronger Oversight Needed,published in January 2010.
  • Report No. 02-51 Progress Report: Some Motor Vehicle Services Recommendations Addressed; No Action Taken on Outsourcing Mobile Home Regulation, Subsidies from Title Fees, and Rebuilt Vehicle Disclosure, published in October 2002.
  • Report No. 01-03 Justification Review: Motor Vehicle-Related Activities Performed by the Licenses, Titles, and Regulations Program Department of Highway Safety and Motor Vehicles, published in January 2001.
  • Report No. 01-02 Justification Review: Driver License-Related Activities Performed by the Licenses, Titles, and Regulations Program Department of Highway Safety and Motor Vehicles, published in January 2001.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
e-mail address: oppaga@oppaga.fl.gov


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