DOT's Quality Assurance Reviews appear to cover the appropriate and most critical district functions. QARs are conducted on important functions such as project engineering and design, bid letting, consultant contracting, and road and bridge construction. QARs do not find widespread district noncompliance with statewide standards.
Although DOT's QAR process is providing reasonable oversight of the districts, improvements could be made:
The QAR process would benefit from greater standardization.
The format of QAR reports should be modified to provide better information to managers.
DOT needs to document that problems cited in QAR reports are rechecked at a future time to ensure that cited cases of district noncompliance with statewide procedures are resolved.
DOT's current data system for the QAR Program needs to be improved to allow for ready analysis of report findings and district compliance. Because the current system contains only narrative information, it is not possible to readily identify compliance trend.
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