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Office of Program Policy Analysis and Government Accountability

A Review of the Bureau of Motor Carrier Services in the Department of Highway Safety and Motor Vehicles , Report No. 94-15, December 1994

  • While the Bureau of Motor Carrier Services generally meets its responsibilities in registering commercial motor carriers, there are systemic weaknesses in its operations that reduce the efficiency and effectiveness of its activities. The Bureau's computer systems are not integrated, resulting in duplicate data entry and cumbersome methods of processing refunds. The Bureau also has excessive administrative review for several of its functions. The Department also has experienced a problem with carriers paying for registrations with bad checks; it had an uncollected balance of about $165,000 as of April 1994 due to bad check losses. Finally, Florida's IRP registration period, in which all carriers must register by a single date, causes workload disruptions. Using a staggered registration cycle would more evenly distribute workload and provide better customer service.
  • The Bureau has generally met IRP requirements for auditing Florida-based carriers. The Bureau has increased audit staffing and improved its audit procedures in recent years, which should assist the Bureau in meeting IRP requirements. However, the Bureau needs to improve its procedures for initiating audits, documenting audit results, and enforcing carrier record-keeping requirements. The Bureau should also seek to target its audit efforts to maximize recovery of unpaid taxes and to provide a deterrent to fee underpayment.

Which Government Program Summaries contain related information?

Motor Carrier Services
Department of Highway Safety and Motor Vehicles

What other OPPAGA-related materials are available?

  • Report No. 96-38 Follow-up Report on the Bureau of Motor Carrier Services in the Department of Highway Safety & Motor Vehicles, published in January 1997.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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