The Florida Legislature
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Office of Program Policy Analysis and Government Accountability

Performance Audit of the Division of Real Estate in the Department of Business and Professional Regulation , Report No. 12308, May 1994

  • Although the Department of Business and Professional Regulation has established some controls for the regulation of real estate practitioners, there are several areas where improvements are needed.
  • Neither the Department nor the Division of Real Estate have established goals, objectives, and performance measures that can be used to evaluate the extent to which the Division is accomplishing its mission.
  • The Department has not ensured that the Division provided all staff with policies and procedures that provide the guidance to perform their jobs consistently and in accordance with management intentions.
  • The Department has not implemented a system to monitor the timeliness and costs of processing real estate complaints. This limits the ability of the Department to evaluate the cost effectiveness of the real estate complaint process.
  • The Department has not established procedures to ensure the accuracy and reliability of computer processed data relating to the regulation of real estate practitioners.

What other OPPAGA-related materials are available?

  • Report No. 05-15 OPPAGA Report: Greater Use of Alternative Resolution Could Aid Consumer Protection, published in March 2005.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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