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Office of Program Policy Analysis and Government Accountability

Performance Audit of the Taxpayer Identification Process Administered by the Department of Revenue , Report No. 12210, December 1993

  • The reading level of Department tax publications needs to be lowered to be understandable to more of Florida's adults. For example, reducing the reading level to the high school graduate reading level would make information understandable to 74.4% of the citizens of the state, or approximately 2.7 million more citizens than present reading levels allow. Writing information at the 9th grade reading level would make it understandable to 90.5% of Florida's population. This could assist the Department's efforts to identify additional taxpayers and reduce taxpayer ignorance of tax laws and procedures.
  • We identified several areas in which Department units were not effectively sharing available information for use in identifying taxpayers. Because some Department units may have information that could be useful to other units, it is important that the Department establish management controls to help ensure that taxpayer identification information is being effectively shared among units.
  • The Department has established several goals and objectives that address taxpayer identification accomplishments. However, it has not developed appropriate performance measures for all taxpayer identification activities performed by its various units. By not measuring the results of various taxpayer identification activities, the Department is limited in evaluating the outcome of these activities and its progress in achieving its goals and objectives.

    Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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