The Public Service Commission has addressed our recommendations to enhance its consumer protection services. The commission has developed guidelines to improve outreach for the Lifeline program and has provided additional guidance to telecommunications carriers responsible for providing Lifeline discounts.
Citizen participation in the Lifeline program has substantially increased, growing from 14% to 56% of eligible households. The commission also has taken additional steps to monitor the infrastructure needs of small water and wastewater utilities. The Legislature also has taken steps to consolidate telecommunications complaint processing.

No Title
Report 08-63
Further Actions Need to Be Taken to Improve the State's Consumer Complaint System
Report 08-33 May 2008
Florida's System for Handling Consumer Complaints Could Be Improved
Report 06-51 June 2006
Intergovernmental Authorities Provide Public Benefits, But They Lack Accountability
Report 02-67 December 2002

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.