The Florida Legislature
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Office of Program Policy Analysis and Government Accountability

The PSC Has Enhanced Its Consumer Services and Participation in Florida’s Lifeline Program Has Substantially Increased, Report No. 10-50, July 2010
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  • The Public Service Commission has addressed our recommendations to enhance its consumer protection services. The commission has developed guidelines to improve outreach for the Lifeline program and has provided additional guidance to telecommunications carriers responsible for providing Lifeline discounts.
  • Citizen participation in the Lifeline program has substantially increased, growing from 14% to 56% of eligible households. The commission also has taken additional steps to monitor the infrastructure needs of small water and wastewater utilities. The Legislature also has taken steps to consolidate telecommunications complaint processing.

What were our earlier findings?

Report No. 08-63 The PSC and Legislature Could Consider Several Options to Enhance Services and Consumer Protection,published in November 2008.

Which Government Program Summaries contain related information?

Public Service Commission

What other OPPAGA-related materials are available?

  • Report No. 08-33 Further Actions Need to Be Taken to Improve the State’s Consumer Complaint System,published in May 2008.
  • Report No. 06-51 Florida’s System for Handling Consumer Complaints Could Be Improved,published in June 2006.
  • Report No. 02-67 Intergovernmental Authorities Provide Public Benefits, But They Lack Accountability,published in December 2002.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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