Consistent with recommendations in our 2008 report, the Department of Business and Professional Regulation has improved efforts to address unlicensed construction activity. However, the department has not developed procedures to allow consumers to file complaints electronically; other agencies have successfully implemented such systems. Construction Industry Licensing Board officials have not modified board penalties for serious complaints such as financial mismanagement or abandonment. As anticipated, the Florida Homeowners' Construction Recovery Fund has experienced significant funding shortfalls that have affected payments to homeowners.

Several Steps Could Be Taken to Improve the Construction Complaint Process and Increase Homeowner Protection
Report 08-21 April 2008

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.