State agencies operate 49 customer contact centers to address citizen needs at an annual cost of over $149 million. Although agencies have made efforts to streamline these centers in recent fiscal years, the Legislature could consider additional opportunities to achieve efficiencies and cost-savings. These options include co-locating the sites of contact centers that use multiple locations; consolidating all of an agency's contact centers; consolidating contact center locations with similar functions; combining all state agency contact centers into a single center; and consolidating all contact center information technology statewide. There are advantages and disadvantages associated with each of these options.