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Office of Program Policy Analysis and Government Accountability

Outsourced Oversight for Community-Based Care Produced Benefits But Substantive Challenges, Report No. 09-09, February 2009
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  • Although the pilot project to outsource program oversight of two child welfare lead agencies experienced implementation setbacks, it is now operational. The pilot project has resulted in improved quality assurance and performance measurement systems for both the Department of Children and Families and the pilot lead agencies. The department has used the methodology developed by the outsourced program monitor to strengthen its statewide quality assurance system, while the pilot lead agencies have enhanced their internal quality assurance and quality improvement systems. Both the department and the lead agencies report that they will be able to sustain most of these improvements.
  • However, outsourcing program oversight of lead agencies has created several challenges. It has distanced the department from the lead agencies and thus reduced its firsthand knowledge about the quality of child welfare services. It has also reduced the department’s control over the timing, quality, and scope of oversight and has increased monitoring costs. Given these challenges, we recommend that the Legislature consider not continuing or expanding outsourced lead agency program oversight.

Which Government Program Summaries contain related information?

Family Safety
Department of Children and Families

What other OPPAGA-related materials are available?

  • Report No. 08-52 DCF Takes Action to Improve Implementation of State’s Community-Based Care Initiatives,published in September 2008.
  • Report No. 08-39 DCF Improves Contract Oversight of Lead Agencies; Fiscal, Quality, and Performance Assessment Are Undergoing Change,published in June 2008.
  • Report No. 08-32 Department of Children and Families Has Strengthened Its Contract Oversight System,published in May 2008.
  • Report No. 08-09 Pilot to Outsource CBC Program Oversight Encountered Setbacks; Effectiveness Unknown,published in February 2008.
  • Report No. 07-03 CBC Pilot Project Implementation Delayed But Proceeding; Other Initiatives Implemented,published in January 2007.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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