The Florida Legislature
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Office of Program Policy Analysis and Government Accountability

The PSC and Legislature Could Consider Several Options to Enhance Services and Consumer Protection, Report No. 08-63, November 2008
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The Public Service Commission regulates the rates, service, and safety of all privately owned electric, gas, and telecommunications utilities in Florida and privately owned water and wastewater utilities in 34 counties. The commission also helps consumers resolve complaints against most utility companies. Several options exist for the commission and the Legislature to enhance consumer services and protection.
  • To reduce fragmentation in resolving telecommunications-related complaints, the Legislature could transfer responsibility for resolving wireless complaints from the Department of Agriculture and Consumer Services to the commission.
  • To encourage more participation in Florida’s Lifeline program, the commission should develop guidelines for telecommunications carriers that address outreach and other issues that affect participation.
  • To ensure adequate investment in future infrastructure needs, the PSC should monitor the capital improvements and financial health of small water and wastewater utilities.

Which Government Program Summaries contain related information?

Public Services Commission

What other OPPAGA-related materials are available?

  • Report No. 10-50 The PSC Has Enhanced Its Consumer Services and Participation in Florida’s Lifeline Program Has Substantially Increased, published in July 2010.
  • Report No. 08-33 Further Actions Need to Be Taken to Improve the State’s Consumer Complaint System, published in May 2008.
  • Report No. 06-51 Florida’s System for Handling Consumer Complaints Could Be Improved, published in June 2006.
  • Report No. 02-67 Special Examination: Intergovernmental Authorities Provide Public Benefits, But They Lack Accountability, published in December 2002.
  • Report No. 11331 Performance Audit of the Regulation of Utilities by the Florida Public Service Commission, published in November 1989.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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