Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

The PSC and Legislature Could Consider Several Options to Enhance Services and Consumer Protection

Report 08-63, November 2008

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Report Summary

The Public Service Commission regulates the rates, service, and safety of all privately owned electric, gas, and telecommunications utilities in Florida and privately owned water and wastewater utilities in 34 counties. The commission also helps consumers resolve complaints against most utility companies. Several options exist for the commission and the Legislature to enhance consumer services and protection.

  • To reduce fragmentation in resolving telecommunications-related complaints, the Legislature could transfer responsibility for resolving wireless complaints from the Department of Agriculture and Consumer Services to the commission.
  • To encourage more participation in Florida's Lifeline program, the commission should develop guidelines for telecommunications carriers that address outreach and other issues that affect participation.
  • To ensure adequate investment in future infrastructure needs, the PSC should monitor the capital improvements and financial health of small water and wastewaterutilities.

Related Reports
  1. The PSC Has Enhanced Its Consumer Services and Participation in Florida's Lifeline Program Has Substantially Increased
    Report 10-50 July 2010
  2. Further Actions Need to Be Taken to Improve the State's Consumer Complaint System
    Report 08-33 May 2008
  3. Florida's System for Handling Consumer Complaints Could Be Improved
    Report 06-51 June 2006
  4. Intergovernmental Authorities Provide Public Benefits, But They Lack Accountability
    Report 02-67 December 2002
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
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