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Office of Program Policy Analysis and Government Accountability

Agency for Persons with Disabilities Has Made Several Changes to the Prior Service Authorization Process, Report No. 08-49, August 2008
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In response to our 2006 report, the Agency for Persons with Disabilities has taken steps to address communication problems in its prior service authorization process. The agency revised the notices provided to clients and their guardians to better inform them about the quasi-judicial nature of the process used to appeal service determinations. To reduce state costs, the agency recently consolidated prior service authorization with a single provider. The agency also modified the role of waiver support coordinators and transferred some of their responsibilities to agency staff. Given that the prior service authorization process has been in transition, it is too soon to determine how consolidating contracts, changing the role of waiver support coordinators, and dividing their responsibilities among different staff will affect communication, how long it takes to identify client needs and approve services, and the cost of these processes.

What were our earlier findings?

Report No. 06-17 MAXIMUS’s Prior Service Authorization Process Meets Contract Requirements, But Improvements Are Needed, published in February 2006.

Which Government Program Summaries contain related information?

Agency for Persons with Disabilities

What other OPPAGA-related materials are available?

  • Report No. 10-45 APD Waiting List Process Now More Useful for Planning and Budgeting; Multi-year Plan Still Needed,published in June 2010.
  • Report No. 08-15 APD Should Take Steps to Ensure New Needs Assessment and Individual Budget Process Is Timely and Effective, published in March 2008.
  • Report No. 06-54 APD Waiting List Should Be Improved for Agency’s Planning and Budgeting Purposes,  published in July 2006.
  • Report No. 06-33 Several Factors Likely Contributed to APD Funding Surplus in Fiscal Year 2004-05, published in March 2006.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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