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Office of Program Policy Analysis and Government Accountability

Department Process Changes Resulted in Fewer Administrative Child Support Orders Than Expected, Report No. 08-48, August 2008
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  • In 2007, the Department of Revenue created a new administrative process and made organizational changes that had an adverse impact on the administrative support order establishment workload.  The department implemented an administrative paternity establishment process and assigned responsibility for the new process to the local service centers.  The department also transferred responsibilities for establishing administrative support orders from the central processing center to the local service centers.
  • Although the department expects these changes to eventually improve the efficiency of the administrative process, in federal Fiscal Year 2006-07, staff processed fewer administrative child support orders than expected and the process took over nine months to complete.  The department should establish outcome measures for the administrative process and report its performance to the Legislature.

What were our earlier findings?

Report No. 06-63 Administrative Child Support Order Establishment Process Has Not Yet Produced All Expected Benefits, published in September 2006.

Which Government Program Summaries contain related information?

Child Support
Department of Revenue

What other OPPAGA-related materials are available?

  • Report No. 03-36 Special Examination: Administrative Establishment of Child Support Is Efficient for Uncontested Cases; Compliance Is Better for Orders Established Judicially, published in June 2003.
  • Report No. 02-70 Special Examination: Division of Administrative Hearings Method of Assessing Fees Needs Significant Revision, published in December 2002.
  • Report No. 00-24   Justification Review: Child Support Enforcement Program Florida Department of Revenue, published in December 2000.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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