The Medicaid Reform choice counseling program is intended to help beneficiaries select and enroll in a health plan that best fits their health care needs. The Agency for Health Care Administration contracted with Florida State University to develop outreach and educational materials for beneficiaries and to train and certify choice counselors. The agency also has contracted with Affiliated Computer Services to provide choice counseling services that are intended to help beneficiaries understand Medicaid Reform and to select a plan that meets their needs from among the available health plans.
Since February 2007, the agency has consistently met or exceeded its goal that 65% of newly eligible beneficiaries select a health plan after receiving choice counseling. However, stakeholders and disenrollment data indicate that some beneficiaries experience problems selecting a Medicaid Reform health plan that best meets their needs.

Medicaid Reform: Legislature Should Delay Expansion Until More Information Is Available to Evaluate Success
Report 09-29 June 2009
Medicaid Reform: Reform Provider Network Requirements Same as Traditional Medicaid; Improvements Needed to Ensure Beneficiaries Have Access to Specialty Providers
Report 08-64 November 2008
Medicaid Reform: Oversight to Ensure Beneficiaries Receive Needed Prescription Drugs Can Be Improved; Information Difficult for Beneficiaries to Locate and Compare
Report 08-55 September 2008
Medicaid Reform: Beneficiaries Earn Enhanced Benefits Credits But Spend Only a Small Proportion
Report 08-45 July 2008

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.