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Office of Program Policy Analysis and Government Accountability

Medicaid Reform: Choice Counseling Goal Met, But Some Beneficiaries Experience Difficulties Selecting a Health Plan That Best Meets Their Needs, Report No. 08-46, July 2008
 
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  • The Medicaid Reform choice counseling program is intended to help beneficiaries select and enroll in a health plan that best fits their health care needs. The Agency for Health Care Administration contracted with Florida State University to develop outreach and educational materials for beneficiaries and to train and certify choice counselors. The agency also has contracted with Affiliated Computer Services to provide choice counseling services that are intended to help beneficiaries understand Medicaid Reform and to select a plan that meets their needs from among the available health plans.
  • Since February 2007, the agency has consistently met or exceeded its goal that 65% of newly eligible beneficiaries select a health plan after receiving choice counseling. However, stakeholders and disenrollment data indicate that some beneficiaries experience problems selecting a Medicaid Reform health plan that best meets their needs.

Which Government Program Summaries contain related information?

Medicaid Health Care Services

What other OPPAGA-related materials are available?

  • Report No. 09-29 Medicaid Reform: Legislature Should Delay Expansion Until More Information Is Available to Evaluate Success,published in June 2009.
  • Report No. 08-64 Medicaid Reform: Reform Provider Network Requirements Same as Traditional Medicaid; Improvements Needed to Ensure Beneficiaries Have Access to Specialty Providers,published in November 2008
  • Report No. 08-45 Medicaid Reform: Beneficiaries Earn Enhanced Benefits Credits But Spend Only a Small Proportion, published in July 2008.
  • Report No. 08-40 Medicaid Reform: Two-Thirds of the Initial Pilot Counties’ Beneficiaries Are Enrolled in Reform Plans, published in June 2008.
  • Report No. 08-38 Medicaid Reform: More Managed Care Options Available; Differences Limited by Federal and State Requirements, published in June 2008.
  • Report No. 08-37 Medicaid Reform: Few Beneficiaries Have Participated in the Opt-Out Program, published in June 2008.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
e-mail address: oppaga@oppaga.fl.gov


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