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Office of Program Policy Analysis and Government Accountability

DMS Has Improved People First, But Some System Components Are Still Not Fully Implemented, Report No. 08-31, May 2008
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  • The Department of Management Services has taken steps to address problems highlighted in OPPAGA’s 2006 review of the People First human resources initiative.  Notably, the department has improved timesheet entry and data warehouse usability.  However, the department has not yet fully implemented some planned elements of the People First system.  Remaining challenges include adjusting original goals of some system functions, such as electronic personnel files.
  • The department has substantially reduced its estimate of projected savings from the People First initiative.  While the initial business plan projected $93 million in savings over seven years, the department now projects savings to be $12 million over the contract’s amended nine-year period.  The reduction is due in part to unanticipated agency costs, such as the need to modify the system to resolve functionality and security issues.  We continue to recommend that the department report cost changes to the Legislature and re-assess cost savings as it amends the contract with Convergys.

What were our earlier findings?

Report No. 06-39 While Improving, People First Still Lacks Intended Functionality, Limitations Increase State Agency Workload and Costs, published in April 2006.

Which Government Program Summaries contain related information?

Department of Management Services
DMS Human Resource Management

What other OPPAGA-related materials are available?

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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