Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

DMS Has Improved People First, But Some System Components Are Still Not Fully Implemented

Report 08-31, May 2008

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Report Summary

  • The Department of Management Services has taken steps to address problems highlighted in OPPAGA's 2006 review of the People First human resources initiative. Notably, the department has improved timesheet entry and data warehouse usability. However, the department has not yet fully implemented some planned elements of the People First system. Remaining challenges include adjusting original goals of some system functions, such as electronic personnel files.
  • The department has substantially reduced its estimate of projected savings from the People First initiative. While the initial business plan projected $93 million in savings over seven years, the department now projects savings to be $12 million over the contract's amended nine-year period. The reduction is due in part to unanticipated agency costs, such as the need to modify the system to resolve functionality and security issues. We continue to recommend that the department report cost changes to the Legislature and re-assess cost savings as it amends the contract with Convergys.

Related Reports
  1. People First Assessment
    Report 09-PF January 2009
  2. While Improving, People First Still Lacks Intended Functionality, Limitations Increase State Agency Workload and Costs
    Report 06-39 April 2006
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
government, government support,Outsourcing, human resource services, personnel, state employees, staffing, payroll, benefits, administration, management services, DMS, contract, Convergys, data warehouse, People First, service center, COPES, outsourcing, human resource management, HR services, personnel, information systems, office, state employee, staffing, payroll, benefits, administration, management services, DMS, contract, implementation