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Office of Program Policy Analysis and Government Accountability

DMS Has Improved State Leasing Processes, Additional Performance Measures Needed, Report No. 08-22, April 2008
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Consistent with our recommendations and 2007 legislative action, the Department of Management Services has improved its leasing operations. The department has contracted with three new tenant brokers, improved its monitoring of tenant broker services, and changed the way it measures tenant broker contract performance. The department is also conducting training for tenant brokers and agency staff on state procurement and leasing policies. However, we continue to recommend that the department.
  • develop additional contract performance measures for tenant broker services;
  • conduct customer satisfaction surveys rather than having the tenant broker perform these surveys;  and
  • use lease-versus-buy analyses to improve state leasing.

What were our earlier findings?

Report No. 06-06 Workspace Management Initiative Can Benefit State, But DMS Not Taking Adequate Steps to Ensure Goals Are Met, published in January 2006.

Which Government Program Summaries contain related information?

DMS, Facilities Program

What other OPPAGA-related materials are available?

  • Report No. 10-04 Some Alternative Work Arrangements Can Reduce Costs and Provide Employee Benefits,published in January 2010.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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