Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

DMS Has Improved State Leasing Processes, Additional Performance Measures Needed

Report 08-22, April 2008




Report Summary

Consistent with our recommendations and 2007 legislative action, the Department of Management Services has improved its leasing operations. The department has contracted with three new tenant brokers, improved its monitoring of tenant broker services, and changed the way it measures tenant broker contract performance. The department is also conducting training for tenant brokers and agency staff on state procurement and leasing policies. However, we continue to recommend that the department.

  • develop additional contract performance measures for tenant broker services;
  • conduct customer satisfaction surveys rather than having the tenant broker perform these surveys; and
  • use lease-versus-buy analyses to improve state leasing.


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Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
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