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Office of Program Policy Analysis and Government Accountability

Several Steps Could Be Taken to Improve the Construction Complaint Process and Increase Homeowner Protection, Report No. 08-21, April 2008
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  • The Department of Business and Professional Regulation and Construction Industry Licensing Board carry out licensing and enforcement activities for the construction industry.  In Fiscal Year 2006‑07, department officials typically closed complaints filed against construction contractors within 112 days.  Several factors affect how long it takes to close complaints including the type of complaint, the nature of the allegation, and the time to obtain documentation from homeowners. 
  • The department’s Office of Unlicensed Activity works to deter unlicensed contracting through public education and enforcement activities.  Unlicensed individuals often provide investigators with inaccurate information thereby reducing the effectiveness of enforcement efforts.  These individuals also have little incentive to pay department fines. 
  • The Legislature created the Florida Homeowners’ Construction Recovery Fund to help homeowners recover losses suffered by the actions of a licensed contractor.  However, accessing the fund is a long and complex process that can take homeowners 16 months or more to complete. 

What other OPPAGA-related materials are available?

  • Report No. 10-03 DBPR Increased Unlicensed Construction Enforcement Efforts; Electronic Submission Could Improve Complaint Processing,published in January 2010.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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