Consistent with our recommendations, the Department of Business and Professional Regulation has further streamlined its business processes by increasing the use of its online application system and eliminating secondary data systems. The department's Customer Contact Center has improved customer service and will conduct a customer satisfaction survey. The department is moving forward with a plan to provide for post-Accenture operations and management services. Finally, the department is reducing its reliance on paper driven systems by implementing an agency-wide electronic document management system.