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Office of Program Policy Analysis and Government Accountability

DBPR Continues to Make Efforts to Streamline Processes and Improve Customer Service, Report No. 07-44, November 2007
 
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Consistent with our recommendations, the Department of Business and Professional Regulation has further streamlined its business processes by increasing the use of its online application system and eliminating secondary data systems. The department’s Customer Contact Center has improved customer service and will conduct a customer satisfaction survey. The department is moving forward with a plan to provide for post-Accenture operations and management services. Finally, the department is reducing its reliance on paper driven systems by implementing an agency-wide electronic document management system.

What were our earlier findings?

Report No. 05-60 DBPR Re-Engineering Has Achieved Cost Savings, But More Can Be Done to Centralize Functions and Improve Services, published in December 2005.

Which Government Program Summaries contain related information?

Department of Business and Professional Regulation (DBPR)
DBPR, Regulation of Professions

What other OPPAGA-related materials are available?

  • Report No. 04-20 Special Report: DBPR Tax Functions Are Appropriately Placed; Expanded Use of DOR Tax Processing System Should Be Considered, published in March 2004.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
e-mail address: oppaga@oppaga.fl.gov


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