Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

FCHR Has Taken Steps to Improve Investigation Reports and Increase Customer Satisfaction

Report 07-43, November 2007

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Report Summary

Consistent with our recommendation, the Florida Commission on Human Relations has taken steps to improve its investigation process, including reviewing all cases and increasing staff training. In addition, the commission implemented a customer satisfaction survey to enable individuals who use its services to provide feedback. Survey results indicate that respondents are satisfied with commission intake services. As available resources allow, the commission should continue its efforts to electronically track complaints and expand customer satisfaction surveys to other units and services.

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Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
government, government support, discrimination, complaints, Civil Rights Act, allegation, employment, housing, public accommodation, mediation, administrative hearing, investigation, resolution, reasonable cause, civil rights, whistle blower, retaliation, civil rights Act, recommended order, final order, whisle blower's act,