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Office of Program Policy Analysis and Government Accountability

FCHR Has Taken Steps to Improve Investigation Reports and Increase Customer Satisfaction, Report No. 07-43, November 2007
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Consistent with our recommendation, the Florida Commission on Human Relations has taken steps to improve its investigation process, including reviewing all cases and increasing staff training.  In addition, the commission implemented a customer satisfaction survey to enable individuals who use its services to provide feedback. Survey results indicate that respondents are satisfied with commission intake services.  As available resources allow, the commission should continue its efforts to electronically track complaints and expand customer satisfaction surveys to other units and services.

What were our earlier findings?

Report No. 06-09 Eliminating FCHR Would Limit Options and Increase Costs to Citizens Seeking Remedy for Discrimination,  published in January 2006.

Which Government Program Summaries contain related information?

Florida Commission on Human Relations

What other OPPAGA-related materials are available?

  • Report No. 04-48 Progress Report: Division of Administrative Hearings Significantly Improves the Method of Assessing Fees, published in July 2004.
  • Report No. 04-37 OPPAGA Report: Merging DMS Quasi-Judicial Entities Would Not Result in Savings or Increased Efficiencies,  published in June 2004.
  • Report No. 02-70 Special Examination: Division of Administrative Hearings Method of Assessing Fees Needs Significant Revision, published in December 2002.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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