Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Professional Boards Encouraged to Increase Alternative Resolution, But Have Not Yet Modified Guidelines

Report 06-64, October 2006




Report Summary

The Department of Business and Professional Regulation has encouraged its professional boards to increase use of alternative complaint resolution processes such as mediation, which can improve consumer outcomes and reduce costs. However, the boards have not yet done so. The department and boards should consider expanding alternative complaint resolution as they conduct periodic reviews of disciplinary guidelines as required by law.


Related Reports
  1. Greater Use of Alternative Resolution Could Aid Consumer Protection
    Report 05-15 March 2005
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
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