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Office of Program Policy Analysis and Government Accountability

Progress Report: Professional Boards Encouraged to Increase Alternative Resolution, But Have Not Yet Modified Guidelines, Report No. 06-64, October 2006
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The Department of Business and Professional Regulation has encouraged its professional boards to increase use of alternative complaint resolution processes such as mediation, which can improve consumer outcomes and reduce costs. However, the boards have not yet done so. The department and boards should consider expanding alternative complaint resolution as they conduct periodic reviews of disciplinary guidelines as required by law.

What were our earlier findings?

Report No. 05-15 OPPAGA Report: Greater Use of Alternative Resolution Could Aid Consumer Protection, published in March 2005.

Which Government Program Summaries contain related information?

Regulation of Professions

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