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Office of Program Policy Analysis and Government Accountability

While Improving, People First Still Lacks Intended Functionality, Limitations Increase State Agency Workload and Costs, Report No. 06-39, April 2006
Full report in PDF format

  • Some planned elements of the People First system have yet to be fully implemented and several of its proposed benefits have not been realized.  As a result, the state has been unable to retire its legacy COPES system, and workload for agency human resource staff has been higher than anticipated, which some agencies have addressed by using other staff to manage personnel-related workload.  Some agencies also have incurred unanticipated costs to accommodate the system’s limited functionality, and DMS has not established a cost-savings methodology for determining if People First has achieved projected cost savings. 
  • DMS has taken steps to address these problems and improve People First.  Remaining challenges include adopting a formal implementation plan; establishing a cost-savings methodology; restoring electronic records management capability; improving customer service center operations; improving data warehouse usability; providing additional training; conducting a staffing assessment; and providing continuing quarterly reports.

Which Government Program Summaries contain related information?

Department of Management Services
DMS Human Resource Management

What other OPPAGA-related materials are available?

  • Report No. 09-PF People First Assessment, published in January 2009.
  • Report No. 08-31 DMS Has Improved People First, But Some System Components Are Still Not Fully Implemented, published in May 2008.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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