Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

While Improving, People First Still Lacks Intended Functionality, Limitations Increase State Agency Workload and Costs

Report 06-39, April 2006




Report Summary

  • Some planned elements of the People First system have yet to be fully implemented and several of its proposed benefits have not been realized. As a result, the state has been unable to retire its legacy COPES system, and workload for agency human resource staff has been higher than anticipated, which some agencies have addressed by using other staff to manage personnel-related workload. Some agencies also have incurred unanticipated costs to accommodate the system's limited functionality, and DMS has not established a cost-savings methodology for determining if People First has achieved projected cost savings.
  • DMS has taken steps to address these problems and improve People First. Remaining challenges include adopting a formal implementation plan; establishing a cost-savings methodology; restoring electronic records management capability; improving customer service center operations; improving data warehouse usability; providing additional training; conducting a staffing assessment; and providing continuing quarterly reports.


Related Reports
  1. People First Assessment
    Report 09-PF January 2009
  2. DMS Has Improved People First, But Some System Components Are Still Not Fully Implemented
    Report 08-31 May 2008
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
government, government support,outsourcing, human resource management, HR services, personnel, information systems, office, state employee, staffing, payroll, benefits, administration, management services, DMS, contract, implementation