As directed by the 2005 Legislature, the Department of Children and Families has taken steps to address major weaknesses in its contract management and monitoring processes. These actions have included revising its contract management and monitoring procedures and processes and establishing an Office of Quality Management responsible for contract monitoring and quality assurance functions. The department is also in the process of improving the delivery of training it provides to new contract managers.
To better address staff training needs and improve its contract review process, the department should offer a condensed version of certification training for veteran contract managers, develop and implement a training program for contract monitors, and streamline its central office contract review and approval process.
A subsequent OPPAGA report will address the effectiveness of the department's efforts to improve its contract management and monitoring functions.

Department of Children and Families Has Strengthened Its Contract Oversight System
Report 08-32 May 2008
CBC Pilot Project Implementation Delayed But Proceeding; Other Initiatives Implemented
Report 07-03 January 2007
Further Contracting Enhancements Would Help DCF Correct Vendor Noncompliance
Report 06-72 December 2006
Additional Improvements Are Needed as DCF Redesigns Its Lead Agency Oversight Systems
Report 06-05 January 2006

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.