Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Progress Report: Division of Retirement Exploring Feasibility of Sharing Call Center Software; Center Hours Not Expanded

Report 05-36, May 2005

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Report Summary

The Division of Retirement has taken some steps to improve its outreach services and is exploring using the Department of Revenue's call center software. The division has not expanded its hours of call availability, although recent data demonstrates that this step would likely increase customer service.

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Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
government, government support, retirement, pension plans, outsourcing, privatization, contracting, financial planning, retirement planning, pension plan, state board of administration, PEORP, call centers, seminars, private sector, vendors, privatization, defined benefits