The Florida Legislature
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Office of Program Policy Analysis and Government Accountability

Progress Report: Division of Retirement Exploring Feasibility of Sharing Call Center Software; Center Hours Not Expanded, Report No. 05-36, May 2005
Full report in PDF format

The Division of Retirement has taken some steps to improve its outreach services and is exploring using the Department of Revenue’s call center software.  The division has not expanded its hours of call availability, although recent data demonstrates that this step would likely increase customer service.

Which Government Program Summaries contain related information?

Retirement Benefits Administration
State Board of Administration of Florida

What other OPPAGA-related materials are available?

  • Report No. 03-61 Special Review: Outsourcing Pension Plan’s Outreach Services Would Not Be Cost-Effective, published in November 2003.
  • Report No. 03-13 Progress Report: Child Support Program Has Adopted or Addressed Most Recommendations, published in February 2003.
  • Report No. 00-24   Justification Review: Child Support Enforcement Program Florida Department of Revenue, published in December 2000.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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