Office of Program Policy Analysis and Government Accountability
Office of Program Policy Analysis and Government Accountability

Condominium Program Should Process Complaints, Disputes Sooner and Enhance Program Services

Report 05-24, April 2005

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Report Summary

Consumers file a wide range of complaints against condominiums. The Division of Land Sales, Condominiums, and Mobile Homes does not close a significant number of consumer complaint cases and dispute arbitrations within intended timeframes. The division also typically responds to violations it finds by sending informational and warning letters rather than taking stronger enforcement action such as levying fines.

The division and the Legislature could take several actions to improve the timeliness and effectiveness of the division's services.

  • Clarify statutory timeliness standards
  • Strengthen enforcement action
  • Improve business processes
  • Increase use of mediation
  • Continue the requirement that the division submit quarterly reports

Related Reports
  1. Limited Data Is Available Regarding Number of Mandatory Homeowners Associations; Options Exist for Information Gathering and State Oversight
    Report 10-20 February 2010
  2. Division of Land Sales, Condominiums, and Mobile Homes Has Improved Some Business Processes
    Report 07-07 February 2007
  3. Division of Land Sales, Condominiums, and Mobile Homes Improves Timeliness, But Faces Funding Issues
    Report 99-37 March 2000
  4. Progress Report: Bureau of Condominiums Has Improved Its Complaint Investigation Process
    Report 99-15 December 1999
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.
consumer protection, insurance, complaint investigation, condominium, dispute, complaint, ombudsman, mediation, arbitrtion, investigations, condominium association, rental, bylaws, election, violations, hearings, warning letters, information letters, consent orders, final orders, mobile home park, trailers, land, land sales, mobile home parks, condos, condominiums