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Office of Program Policy Analysis and Government Accountability

Condominium Program Should Process Complaints, Disputes Sooner and Enhance Program Services, Report No. 05-24, April 2005
Full report in PDF format

Consumers file a wide range of complaints against condominiums. The Division of Land Sales, Condominiums, and Mobile Homes does not close a significant number of consumer complaint cases and dispute arbitrations within intended timeframes. The division also typically responds to violations it finds by sending informational and warning letters rather than taking stronger enforcement action such as levying fines.

The division and the Legislature could take several actions to improve the timeliness and effectiveness of the division’s services.

  • Clarify statutory timeliness standards
  • Strengthen enforcement action
  • Improve business processes
  • Increase use of mediation
  • Continue the requirement that the division submit quarterly reports

Which Government Program Summaries contain related information?

Condominiums, Timeshares, and Mobile Homes Regulation
Department of Business and Professional Regulation

What other OPPAGA-related materials are available?

  • Report No. 10-20 Limited Data Is Available Regarding Number of Mandatory Homeowners Associations; Options Exist for Information Gathering and State Oversight,published in February 2010.
  • Report No. 07-07 Progress Report:Division of Land Sales, Condominiums, and Mobile Homes Has Improved Some Business Processes, published in February 2007.
  • Report No. 99-37 Special Review: Division of Land Sales, Condominiums, and Mobile Homes Improves Timeliness, But Faces Funding Issues, published in March 2000.
  • Report No. 99-15 Bureau of Condominiums Has Improved Its Complaint Investigation Process, published in December 1999.
  • Report No. 97-62 Review of the Bureau of Condominiums Complaint Investigation Process,  published in March 1998.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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