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Office of Program Policy Analysis and Government Accountability

Greater Use of Alternative Resolution Could Aid Consumer Protection, Report No. 05-15, March 2005
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The Department of Business and Professional Regulation could make greater use of alternative resolution methods, such as mediation and civil citations, in lieu of its hearing process to resolve consumer complaints. Alternative resolution provides much faster and less costly resolution of consumer problems. While most professions authorize alternative resolution for some types of cases, its use varies among professions and could be expanded. To do so, the department should work with the professions to develop consistent criteria for using alternative resolution.

Which Government Program Summaries contain related information?

Department of Business and Professional Regulation
Regulation of Professions

What other OPPAGA-related materials are available?

  • Report No. 08-33 Further Actions Need to Be Taken to Improve the State’s Consumer Complaint System, published in May 2008.
  • Report No. 06-64 Progress Report: Professional Boards Encouraged to Increase Alternative Resolution, But Have Not Yet Modified Guidelines, published in October 2006.
  • Report No. 06-51 Florida’s System for Handling Consumer Complaints Could Be Improved, published in June 2006.
  • Report No. 02-38 Progress Report: Florida Engineers Management Corporation Performs Well, But Department of Business and Professional Regulation Has Not Implemented Privatization Recommendations, published in June 2002.
  • Report No. 12308 Performance Audit of the Division of Real Estate in the Department of Business and Professional Regulation, published in May 1994.
  • Report No. 12156 Performance Audit of the Consumer Complaint Process Administered by the Department of Business and Professional Regulation, published in August 1993.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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