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Office of Program Policy Analysis and Government Accountability

Progress Report: Office of Student Financial Assistance Improved Some Functions, But Additional Changes Would Enhance Services, Report No. 05-08, February 2005
Full report in PDF format

OSFA’s services continue to benefit the state, and the office has implemented some of the recommendations made by our 2003 review. However, the office would benefit from additional changes to its performance measures, loan default prevention program, and organizational structure and placement. Specifically,
  • OSFA needs to address federal policy changes and competition that have inhibited its revenue growth;
  • while OSFA has improved its performance measures, additional changes are needed to better report its outcomes to the Legislature;
  • OSFA continues to have one of the nation’s highest default rates on student loans; however, in July 2004 it began to enhance its default prevention plan; and
  • changes in OSFA’s organizational structure would enhance its effectiveness as a student loan guaranty agency.

What were our earlier findings?

Report No. 03-16 Justification Review: Office of Student Financial Assistance Generally Performs Well, But Performance Measurement and Default Prevention Should Be Improved, published in February 2003.

Which Government Program Summaries contain related information?

Student Financial Assistance

    Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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