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Office of Program Policy Analysis and Government Accountability

Progress Report: Veterans Program Still Lacks Good Performance Data; More Cost Savings Possible by Extending Outsourcing, Report No. 04-43, June 2004
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Although the Department of Veterans’ Affairs has taken steps to improve its accountability system as we previously recommended, further actions are needed to provide the Legislature with better information for assessing the department’s performance. The department has partially implemented our recommendation to outsource certain nursing home functions. It has outsourced functions at three nursing homes, and estimates a cost avoidance of $982,745 as a result of this initiative. The department plans to extend outsourcing to its two remaining nursing homes by Fiscal Year 2005-06.

What were our earlier findings?

Report No. 01-63 Justification Review: State Veterans Program Meets Most Goals; Savings Seen in Outsourcing Certain Functions, published in December 2001.

Which Government Program Summaries contain related information?

Veterans' Claim Services'
Field Services (Health Care Services)
Veterans' Training Approval
Veterans' Homes
Department of Veterans' Affairs (DVA)

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