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Office of Program Policy Analysis and Government Accountability

DCF Needs to Improve Child Protection Staff Training and Clarify DCF and Lead Agency Roles, Report No. 04-03, January 2004
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There is no single optimal mix of specific services for addressing the needs of families involved in child protection investigations. Rather, services must be tailored to meet the unique needs of each family. The availability of services to families does affect the frequency of reabuse. Some evidence links the availability of family services to the workload and turnover of protective investigators, but it is not a primary factor.

As the department shifts additional responsibility to community-based care providers, it needs to address three issues:

  • implementing an effective training system that provides child welfare workers the necessary skills to perform their work successfully;
  • clearly delineating the responsibilities of district and sheriff’s office child protective investigators and lead agency caseworkers; and
  • developing effective quality assurance monitoring systems to ensure fiscal integrity and quality services by its contracted providers.

Which Government Program Summaries contain related information?

Department of Children and Families
Family Safety

What other OPPAGA-related materials are available?

  • Report No. 07-03 CBC Pilot Project Implementation Delayed But Proceeding; Other Initiatives Implemented, published in January 2007.
  • Report No. 05-47 Progress Report: Child Welfare Legal Services Makes Some Improvements, But Other Changes Needed, published in September 2005.
  • Report No. 05-40 Progress Report: After Further Delay, DCF Redesigning Child Welfare Training and Taking Steps to Clarify Case Transfer, published in August 2005.
  • Report No. 03-09 Progress Report: Child Protection Program Makes Needed Changes But Lacks Data for Evaluating Results of Initiatives, published in January 2003.
  • Report No. 02-65 Progress Report: The Department Still Lacks Data Needed to Assess the Child Safety Administrative Review Process, published in December 2002.
  • Report No. 02-16 Progress Report of Justification Review: Child Protection Program, Department of Children and Families, published in March 2002.
  • Report No. 01-14 Justification Review: Child Protection Program, published in March 2001.
  • Report No. 01-06 Performance Review: Client Characteristics and Outcomes Are Similar for Both Administrative and Judicial Review of Child Abuse Cases, published in February 2001.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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