Since our 2001 report, the program has taken steps to improve its accountability and oversight mechanisms. However, the program should take additional steps to improve its efficiency by increasing CARES co-locations with the Department of Children and Families and service provider staff. It also should reduce the capitation rate for the Long-Term Care Community Diversion Pilot Project, as recommended by two contracted studies. In addition, the program should evaluate other client-specific outcomes and customer satisfaction to ensure the pilot's effectiveness.