The Department of Management Services' Workforce Program and the Legislature generally adopted the recommendations made in OPPAGA's 1998 report. The program increased its monitoring of agency personnel offices and developed a state human resource strategic plan.
The 2001 Legislature authorized the department to outsource state agency human resource services. This means that a vendor under contract with DMS will perform numerous payroll preparation and leave functions for over 100,000 state employees.
In developing its plan for outsourcing personnel services, the department must include safeguards to ensure that the accuracy and reliability of state employees' payroll and leave records will not be compromised. From its plan, DMS should develop a detailed performance-based contract specifying appropriate measures and standards.
Such a contract will allow state employees to remain confident that they will continue to have easy access to informed persons who can address their questions or concerns regarding payroll and leave problems.
Legislators will likely receive complaints if the administration of these records is not dealt with efficiently and effectively, thus causing state employees economic hardship and stress.

PB2 Performance Report DMS Workforce Program Services' Efficiency Improves; Customer Satisfaction Has Doubled
Report 98-37 January 1999
How Florida Compares: An Approach for Analyzing Government Staffing Levels
Report 98-13 September 1998
Program Evaluation & Justification Review Workforce Program Administered by the Department of Management Services
Report 98-01 July 1998
Review of the Performance of the Department of Management Services' Workforce Program
Report 97-54 February 1998

Copies of this report in print or alternate accessible format may be obtained by email OPPAGA@oppaga.fl.gov, telephone (850) 488-0021, or mail 111 W. Madison St., Room 312 Tallahassee, FL 32399-1475.