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Office of Program Policy Analysis and Government Accountability

Progress Report: DMS Adopts OPPAGA'S Workforce Recommendations; However, a Strong Outsourcing Contract Is Imperative, Report No. 01-33, July 2001
Full report in PDF format

  • The Department of Management Services’ Workforce Program and the Legislature generally adopted the recommendations made in OPPAGA’s 1998 report.  The program increased its monitoring of agency personnel offices and developed a state human resource strategic plan.
  • The 2001 Legislature authorized the department to outsource state agency human resource services. This means that a vendor under contract with DMS will perform numerous payroll preparation and leave functions for over 100,000 state employees.
  • In developing its plan for outsourcing personnel services, the department must include safeguards to ensure that the accuracy and reliability of state employees’ payroll and leave records will not be compromised.  From its plan, DMS should develop a detailed performance-based contract specifying appropriate measures and standards.
  • Such a contract will allow state employees to remain confident that they will continue to have easy access to informed persons who can address their questions or concerns regarding payroll and leave problems.
  • Legislators will likely receive complaints if the administration of these records is not dealt with efficiently and effectively, thus causing state employees economic hardship and stress.

What were our earlier findings?

Report No. 98-01 Program Evaluation and Justification Review: Workforce Program Administered by the Department of Management Services, published in July 1998.

Which Government Program Summaries contain related information?

Department of Management Services (DMS)
DMS - Human Resource Management

What other OPPAGA-related materials are available?

  • Report No. 98-37 PB²  Performance Report for the Workforce Program, published in January 1999.
  • Report No. 98-13 How Florida Compares: An Approach for Analyzing Government Staffing Levels, published in September 1998.
  • Report No. 97-54 Review of the Performance of the Department of Management Services’ Workforce Program, published in February 1998.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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