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Office of Program Policy Analysis and Government Accountability

Health Care Regulation Program, Agency for Health Care Administration, Report No. 01-24, May 2001
Full report in PDF format

The Health Care Regulation Program ensures that all Floridians have access to quality health care through the licensure and regulation of health care facilities and through the intake and investigation of consumer complaints against health care facilities, practitioners, and health care service providers. Our findings and recommendations are presented below.
  • The program needs to improve its response to serious situations that represent an immediate threat to consumers and increase sanctions for hospitals that fail to report harm to patients.
  • The program has increased consumer access through privatizing its complaint in-take services.  However, the program should increase its use of alternative dispute resolution methods, which would allow it to serve more consumers and make better use of limited resources.  In addition, the program needs to assess its success in serving non-English speaking consumers.
  • Recent AHCA action to cancel the Medicaid contracts of six nursing homes did not use strong, available statutory remedies to address problems with these facilities.
  • AHCA has not developed an effective system for informing consumers about the quality of care provided in nursing homes.

Which Government Program Summaries contain related information?

Agency for Health Care Administration
Health Quality Assurance

What other OPPAGA-related materials are available?

  • Auditor General Report No. 2005-043 Operational Audit:  Department of Health, Health Care Practitioner Disciplinary Process, Results of a Joint Study by the Auditor General and the Office of Program Policy Analysis and Government Accountability, published in October 2004.
  • Report No. 04-71 Progress Report: Medical Quality Assurance Improves Accountability System; Information Tracking Concerns Persist, published in October 2004.
  • Report No. 03-06 Justification Review:  While Medical Quality Assurance Improving, Licensure Needs Increased Accountability, published in January 2003.
  • Report No. 01-61 Justification Review: Expected Medicaid Savings Unrealized; Performance, Cost Information Not Timely for Legislative Purposes, published in November 2001.
  • Report No. 01-50 Program Review: Consolidation of Medical Quality Assurance Governance Structure Only a Partial Solution, published in October 2001.
  • Report No. 01-39 Justification Review: Medicaid Program Integrity Efforts Recover Minimal Dollars, Sanctions Rarely Imposed, Stronger Accountability Needed, published in September 2001.
  • Report No. 97-11 Follow-up Report on Medicaid Managed Care Options, published in October 1997.

Copies of this report in print or alternate accessible format may be obtained by telephone (850/488-0021), by FAX (850/487-9213), in person, or by mail (OPPAGA Report Production, Claude Pepper Building, Room 312, 111 W. Madison St., Tallahassee, FL 32399-1475).
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